Review intelligence for hospitality
Your Google reviews are
piling up.
GetHeard reads every review the moment it lands, drafts a reply that actually sounds like your venue, and tells your managers what's really going on out on the floor.
"Good food but we waited 40 minutes for mains on a Friday night and no one checked on us once."
"Thanks for flagging this — 40 minutes for mains on a Friday is well outside what we aim for, and someone should've been back at your table well before then. I've passed this straight to our floor manager for Friday service. Hope you'll let us make it right next time."
The reply gap
Reviews multiplied. Replies didn't.
A venue doing decent trade picks up dozens of Google reviews a month. Almost none of them get a reply — and the ones that do usually read like a copy-pasted apology.
People read replies as closely as they read reviews. An unanswered one-star review sits at the top of your page for years. GetHeard closes the gap: it finds every review, works out what it's actually saying, and drafts the reply.
01
Connect
GetHeard pulls in your review history and every new review from Google — the platform that actually drives bookings and foot traffic for a venue. No more logging into a dashboard that's a chore to check.
02
Understand
Every review is read for sentiment, topic and staff mentions — right down to splitting out praise for one team member and criticism of another in the same sentence. Anything genuinely urgent gets flagged for a person, automatically.
03
Respond
GetHeard drafts a reply in your venue's actual voice, not a generic corporate one. Approve, edit, or send with one click — nothing sits unanswered.
Under the hood
It's not just replies.
Drafting a reply is the last step, not the whole product. Underneath it, GetHeard is reading every review the way a good manager would if they actually had time to read all of them.
None of this is a demo dataset — it's proven against a real Melbourne pub's full review history: 3,319 reviews, individually tagged and staff-matched.
Staff get named and credited
Every staff mention gets pulled out of a review — named or descriptive ("the tall guy at the bar") — and matched to your actual roster. Genuinely collective praise ("the staff were great") stays collective instead of being forced onto one person.
A performance view for the floor, not just the P&L
Confirmed positive, negative and mixed mentions per staff member, tracked over time — praise that would otherwise disappear into a Google listing nobody reads twice.
Escalations that actually matter
Food safety mentions, named complaints, hostile tone, threats to go public, and anything tied to a wedding or function get flagged for a human — based on what's actually in the review, not just the star rating.
Drafts that sound like you, proven before you trust it
GetHeard reads your own past replies and learns how you actually write — including how you handle a bad review differently to a good one — then shows you sample drafts across every star rating so you can check it sounds like you before anything goes near automation.
Your own calls-to-action, woven in naturally
Set a pool of lines you actually want said — "give us a call and ask for Ben" — and GetHeard works them into replies at a rate you control, not randomly and not in every single one.
A dashboard you can actually search
Every review, filterable by star rating, sentiment, escalation status, or free text — not capped at whatever's recent. Real-time stats on volume, average rating, and what's still pending.
Why it matters
"A venue that never replies to reviews looks like nobody's home."
GetHeard makes sure every review gets a reply, every recurring complaint gets noticed, and nothing urgent gets missed in a weekly digest nobody reads.
One venue or forty
From the pass to the boardroom.
Whether you run one pub or a portfolio of them, GetHeard gives you one dashboard for every venue's reviews, replies and recurring themes. Group operators get a rollup view across the whole portfolio, with each venue keeping its own voice.
Multi-venue dashboard
See every venue's review volume, sentiment and reply rate on one screen — not five separate logins.
Replies in your voice
GetHeard learns each venue's tone, so replies from the front bar don't read like replies from the bistro next door.
Urgency alerts
Anything that needs a same-day response — allergen complaints, safety concerns — gets flagged straight away, not buried in a weekly digest.
Theme tracking
Recurring complaints — slow service on Fridays, the upstairs air-con — surface automatically, before they become a pattern of one-star reviews.
Monthly reporting
A one-page report for owners and managers: review volume, sentiment trend, reply rate, and what to fix next.
Built with a real venue
GetHeard's founding venue is a real working pub in Melbourne — every feature has been shaped against actual reviews from actual trade, not a demo dataset.
Pricing
Simple, per venue.
No contract, no setup fee. Cancel any time.
First venue
$79/mo
Every feature, one venue.
Each additional venue
$39/mo
Same dashboard, every venue in the group.
- ✓ Review intelligence, staff recognition, escalations and voice-matched drafting — all included, no add-ons
- ✓ No contract — month to month, cancel any time
- ✓ No setup fee
Running five venues? That's $79 + (4 × $39) = $235/mo for the lot.
FAQ
Common questions
What does GetHeard actually do?
Does GetHeard cover TripAdvisor or Facebook too?
Does it post replies automatically?
Does GetHeard track individual staff mentions?
Is this for a single venue, or venue groups too?
What does it cost?
Early access is open.
A handful of venues at a time.
GetHeard is onboarding a small number of venues while the platform is built out properly, in the open, against real reviews. Tell us about your venue and we'll be in touch.
Request early access →